Terms of Service
1. Acceptance
These Terms are an agreement between you and Oleksii Rotar covering the Abyss Floors game, the account portal, and the Alerot Studio website (together, the "Service"). By creating an account or playing, you agree to them. If you do not agree, please do not use the Service.
Our Privacy Policy explains how we handle your data and forms part of these Terms.
2. Who we are
Abyss Floors is made by Oleksii Rotar, trading as Alerot Studio. It is a dark-fantasy, semi-idle MMORPG with a persistent, server-authoritative world and a player-driven economy.
3. Eligibility
You must be at least 13 years old to use the Service. We do not ask for or verify your age, so this is a condition of use that you accept, not something we check. If you are under the age of digital consent where you live (16 in some countries), you need a parent or guardian's permission.
4. Your account
- You register with an email address and a password, or by linking a Steam account.
- You are responsible for keeping your password secure and for activity that happens through your account.
- One person, one account. Do not create additional accounts to work around a restriction or to gain an in-game advantage.
- Do not sell, buy, rent, share or transfer accounts.
- Tell us promptly at support@alerotstudio.com if you think someone else has access to your account.
5. Alpha test — please read this one
Abyss Floors is currently in an alpha test. That has real consequences you should understand before investing time:
- The game is incomplete and will contain bugs.
- The world may be taken offline, restarted, or made unavailable at short notice.
- Your progress. Your progress is permanent. We do not wipe characters, items or currency — not at the 1.0 launch, and not at any other time. What you build from today stays yours. This is word for word the statement shown to you when you create an account. The one thing it does not cover: removing or reversing items, currency or transactions that came from a bug, an exploit or fraud (sections 9 and 11) — that is a targeted correction to specific accounts, and it is not a wipe.
- Features may change or be removed.
6. Virtual items and currency
- In-game items, currency, characters and progress are licensed to you for use inside the game, not sold to you as property. You do not own them.
- They have no monetary value, cannot be exchanged for real money by us, and we do not recognise or support real-money trading of them (see section 9).
- We may change or rebalance them as the game is developed. We do not wipe or reset them — see section 5 — apart from the bug, exploit and fraud corrections in sections 9 and 11.
- Your licence to use them ends if your account is closed or terminated.
7. Buying Premium
There is one thing to buy: Abyss Floors Premium — 30 days of premium on your account for $9.99. That is one price for everyone, everywhere, charged in US dollars. You buy it on the store page while signed in. Nothing else is for sale, and no part of the game is locked behind paying.
What premium is. It is a benefit on your account for a period of time: a moderate boost to how fast you progress — more experience and gold from kills — and conveniences such as a longer offline farming window. It is not virtual currency, not items, and not an advantage in combat, loot or the market. Section 6 applies to it: premium time is licensed for use in the game, not owned.
- Paid through Steam. You approve the purchase on Steam's own page and it is charged to your Steam wallet under the Steam Subscriber Agreement; we never see or store your payment details. A Steam account linked to your Abyss Floors account is required. (Card payment through Bank of Georgia is not offered at the moment; if it returns, the same rules below apply and your card is entered on the bank's page, never ours.)
- Who you are buying from. The seller of Premium is I/E Oleksii Rotar, registered in Georgia; for a Steam purchase Valve Corporation processes the payment. Questions about a payment go to support@alerotstudio.com.
- What you pay. The amount shown before you confirm is what we charge, listed in US dollars. If your Steam wallet is in another currency, Steam converts it at its own rate before you approve; that conversion is between you and Steam, and we never see it.
- When it starts. Premium is added to your account once Steam confirms the payment, normally within seconds. If you cancel, decline, or simply close the approval page, nothing is charged and nothing is granted. If money leaves your wallet and premium does not appear, email us — we will deliver it or refund it. Because premium starts immediately at your request, the statutory 14-day withdrawal right ends when delivery begins — you confirm this at checkout.
- It belongs to the account. A purchase is tied to the account that made it. It cannot be transferred, sold, given to another player, or converted into gold or items.
Refunds. If a purchase is refunded — by us, by Steam, or because a payment is reversed — we take back the premium time that purchase gave you, and no more:
- we remove the time from that purchase that you have not used yet;
- if that purchase's 30 days had already run out, nothing is removed;
- we never take days that a different, un-refunded purchase paid for;
- a partial refund is not automatic — a person handles it. Write to support@alerotstudio.com.
Your rights as a consumer come first. Nothing in this section removes rights that the consumer law where you live gives you — apart from the one thing you yourself asked for at checkout: starting your premium straight away, which is what ends the 14-day withdrawal right (see "When it starts" above). If you believe you are owed a refund, tell us at support@alerotstudio.com and why — we would much rather settle it with you than have you go to your bank.
Prices can change; that never changes what you have already bought. We may change the price, add or retire products, or stop selling altogether. Any change applies only to purchases made after it: we will not re-price, shorten or take back premium you have already paid for. Section 5 applies here too — your progress is permanent, premium time included: we do not reset it.
We may refuse a purchase, or reverse one and remove the premium it granted, where we reasonably believe it is fraudulent or was paid for with a stolen card (section 11).
8. Player conduct
The Service is a shared world. Do not:
- use cheats, exploits, automation, bots, macros, or modified clients;
- deliberately abuse a bug — including item or currency duplication — instead of reporting it;
- interfere with the servers, attempt to gain unauthorised access, or attack the Service or other players' connections;
- harass, threaten, or abuse other players, or post hateful, sexual or illegal content in chat or in names;
- impersonate another player, or imply that you are a member of staff, a moderator or a developer;
- spam or advertise;
- scam or defraud other players, including through trades and the market.
If you find a bug that gives an unfair advantage, please report it to support@alerotstudio.com. Reporting it in good faith will never be held against you; exploiting it will.
9. Economy, trading and PvP
- The economy is player-driven. Prices, availability and outcomes are the result of what players do, and we do not guarantee that any trade will be profitable or fair.
- Trades and market transactions between players are final. We generally do not reverse them, and we do not compensate for a bad deal or for being outbid, outplayed or robbed within the rules of the game.
- We may reverse transactions or remove items where they resulted from a bug, an exploit, or fraud.
- Exchanging in-game items or currency for real money, outside the game, is not permitted and is not protected — if you are scammed doing it, we cannot help you.
- Player-versus-player combat is part of the game in the areas where it is enabled. Losing to another player is a normal outcome and is not a reason for compensation.
10. Character and clan names
Names are public and visible to other players. Names may use English letters, digits, hyphens and underscores. We refuse names that impersonate staff, are offensive, or are otherwise inappropriate. We may change a name that breaks these rules, and we will tell you when we do.
11. Suspension and enforcement
If you break these Terms, we may warn you, remove or reset items or progress obtained improperly, change an offending name, or suspend your account. A suspension ends your current session immediately and prevents you from signing in.
We aim to act proportionately, and to reserve suspension for cheating, exploiting, fraud, harassment, or behaviour that harms other players or the Service. If you believe we have made a mistake, contact support@alerotstudio.com and we will review it — a suspension can be lifted.
12. Closing your account
You can ask us to close and delete your account at any time by emailing privacy@alerotstudio.com. We do this manually today and will confirm when it is done; we aim to complete requests within 30 days. There is not yet a self-service button, and we will say so here when there is.
Closing your account ends your licence to the virtual items and progress associated with it.
13. Availability
We do not guarantee that the Service will be available, uninterrupted or error-free. We may suspend it for maintenance, and — particularly during the alpha test — at short notice. We may also change or discontinue the Service. If we shut it down permanently, we will give as much notice as we reasonably can.
14. Intellectual property
The Service, including its code, artwork, text, audio and the Alerot and Abyss Floors names, belongs to us or our licensors. You may not copy, redistribute, reverse-engineer or create derivative works from it, except where the law expressly permits.
You may freely make and share screenshots, videos and streams of your own play, including monetised ones. We appreciate it.
15. Disclaimers and liability
The Service is provided "as is" and "as available", without warranties of any kind to the fullest extent the law allows. Given that this is an alpha test, you should not rely on it for anything important.
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, for lost progress, items or currency, or for loss arising from another player's conduct. Nothing in these Terms excludes or limits liability where the law does not allow it — including for death or personal injury caused by negligence, for fraud, or for your statutory rights as a consumer.
16. Changes to these Terms
We may update these Terms. We will change the "Last updated" date above, and for significant changes — such as a change to what you can buy, to a price, or to the refund rules in section 7 — we will make that clear rather than quietly editing the text. Continuing to use the Service after a change means you accept it.
17. Governing law
These Terms are governed by the law of Georgia, and its courts have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live, or of your right to bring proceedings there.
18. Contact
Questions about these Terms, your account, or the game: support@alerotstudio.com. Privacy and data requests: privacy@alerotstudio.com.